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A NEW survey has found that many building operators and other users of life safety systems are failing to get the level of information and support required to help them make fully-informed buying decisions.
The survey of fire safety systems integrators, installers, designers and maintenance providers was undertaken on behalf of Morley-IAS at a recent industry seminar.
Almost half the respondents said most of their customers did not understand the importance of issues such as protocol selection in choosing the most appropriate fire alarm system, while 54% said their supply chain did not provide regular legislative and industry updates.
In addition, more than 90% of respondents said they were now under greater pressure from customers to help cut premises operating costs. As a result, some 74% said that they had postponed planned systems upgrades, and 36% said they were under pressure to reduce maintenance levels in fire alarms and other fire safety equipment.
According to Morley-IAS, the need for building operators to balance effective safety provision with strict cost control, while complying with regulatory demands – as shown by the survey – means that suppliers must work with manufacturers and other partners to get best practice advice.
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